RETURN & REFUND POLICY

Last Updated: September 20, 2026

At GOOD PICK, we want you to feel confident when shopping with us. If something isn't right with your order, please review our return and refund policy below.

ORDER CANCELLATIONS

Orders may be canceled for a full refund as long as the order has not yet been processed for shipment or shipped.

Once an order has entered the shipping process or has already been dispatched, we may no longer be able to cancel it.

If you need to cancel an order, please contact GOOD PICK Customer Support as soon as possible with your order number.

30-DAY RETURN POLICY

We accept eligible returns within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused.
  • The item must be in the same condition in which you received it.
  • The item must be returned in its original packaging.
  • You must provide your order number, receipt, or other proof of purchase.

Please contact GOOD PICK before returning any item.

Do not send your return directly to the manufacturer or to an address found on the original shipping package unless instructed by our Customer Support team.

Returns sent without contacting us first may not be accepted or may experience processing delays.

RETURN SHIPPING COSTS

Change of Mind or Customer-Initiated Returns

If you are returning an item because you changed your mind, ordered the wrong item, or for another reason not caused by GOOD PICK, you are responsible for the cost of return shipping.

Return shipping costs will depend on the shipping carrier and service you choose.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Different from what you ordered

please contact us as soon as possible.

If the issue is confirmed to be caused by GOOD PICK or the fulfillment process, you will not be responsible for the applicable return shipping costs.

We may request photographs or other information to help us review the issue.

NO RESTOCKING FEE

GOOD PICK does not charge a restocking fee for eligible returned products.

HOW TO START A RETURN

To request a return:

  1. Contact GOOD PICK Customer Support.
  2. Provide your order number and the email address used to place the order.
  3. Tell us which item you would like to return and the reason for the return.
  4. If the item is damaged, defective, or incorrect, include clear photos showing the issue when requested.
  5. Wait for our return instructions before sending the product.

Our Customer Support team will provide the appropriate return instructions and, where applicable, the return address.

Return Address: Please contact GOOD PICK Customer Support for the correct return address before shipping your return.

Please do not send a return to any address without receiving confirmation from us first.

REFUNDS

Once your returned item has been received and inspected, we will notify you by email.

We will let you know whether your refund has been approved or declined.

If approved, GOOD PICK will process your refund within 3 business days.

The refund will be issued to your original payment method.

After we process the refund, your bank, credit card provider, or payment provider may require additional time to post the funds to your account. These processing times are controlled by the payment provider and may vary.

LATE OR MISSING REFUNDS

If your refund has been approved but you have not received it yet:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider, as refunds may take time to be officially posted.
  3. Contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact GOOD PICK Customer Support.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong product, please contact us promptly after delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the packaging, if relevant

We will review the information and provide the appropriate resolution based on the circumstances of your order.

PROOF OF PURCHASE

A valid order number, receipt, or other proof of purchase may be required before we can approve a return or refund.

Returns for products that cannot be verified as having been purchased from GOOD PICK may be declined.

RETURN CONDITION

Returned products must be sent back in an appropriate condition.

Items that are:

  • Used
  • Damaged after delivery by the customer
  • Missing significant parts
  • Returned without required packaging
  • Otherwise not in their original condition

may not qualify for a full refund unless the issue resulted from a product defect or an error on our part.

CONTACT US

If you have questions about a return, refund, cancellation, or an issue with your order, please contact GOOD PICK Customer Support.

Email: [GOOD PICK SUPPORT EMAIL]

When contacting us about an existing order, please include your order number so we can assist you more efficiently.