SHIPPING INFORMATION

Last Updated: September 20, 2026

At GOOD PICK, we work to make sure your order is processed carefully and delivered as smoothly as possible.

Please review the information below to understand our estimated processing and shipping times.

ORDER PROCESSING TIME

Once your order has been placed successfully, our team will begin preparing it for shipment.

Processing Time: 2–3 Business Days

Processing time includes:

  • Order verification
  • Product preparation
  • Quality checks
  • Packaging
  • Handover to the shipping carrier

Business days generally exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING TIME

After your order has been processed and handed over to the carrier, estimated standard delivery time is:

Standard Shipping: 11–18 Business Days

Please note that the delivery estimate begins after the order has completed processing.

Estimated total delivery time is therefore:

Processing Time + Shipping Time

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather conditions, holidays, or other circumstances outside of GOOD PICK's direct control.

ORDER TRACKING

Once your order has shipped, a tracking number will be provided when available.

Because GOOD PICK may work with different shipping and logistics partners, the format of your tracking number may vary depending on the carrier and destination.

Tracking information may take a short period of time to update after the shipping carrier receives your package.

You can use the tracking information provided in your shipping confirmation email to follow the progress of your order.

If your tracking information has not updated for several days, please contact GOOD PICK Customer Support and include your order number.

SHIPPING CARRIERS

We may use different logistics and shipping partners depending on:

  • Delivery destination
  • Product availability
  • Package size and weight
  • Shipping route
  • Carrier availability

The carrier used for one order may therefore be different from the carrier used for another order.

Our goal is to select an appropriate shipping method to provide reliable delivery for each destination.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • Full name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Contact information

If you notice an error in your shipping address, contact GOOD PICK Customer Support as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

GOOD PICK cannot guarantee replacement or reimbursement for orders delivered incorrectly because an inaccurate or incomplete shipping address was provided at checkout.

SHIPPING DELAYS

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • High order volumes
  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

A delay does not necessarily mean that your package has been lost.

If your order appears to be significantly delayed, please contact our Customer Support team so we can help review the available tracking information.

MULTIPLE PACKAGES

In some cases, products from the same order may be shipped separately.

If this happens, you may receive:

  • Multiple packages
  • Multiple tracking numbers
  • Packages arriving on different dates

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise clearly stated during checkout.

CUSTOMS, DUTIES & IMPORT FEES

Depending on the destination, an international shipment may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Where applicable, these charges are determined by the destination country's customs authorities and are separate from the product and shipping charges paid to GOOD PICK.

Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated during checkout.

Customs processing may also affect estimated delivery times.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location.
  2. Asking household members or neighbors whether they accepted the package.
  3. Checking with the local shipping carrier.
  4. Allowing a short period of time in case the package was marked as delivered before final delivery.

If you still cannot locate your package, contact GOOD PICK Customer Support with your order number and tracking information.

We will review the situation and assist you based on the available shipping information.

DAMAGED PACKAGES

If your order arrives damaged, please contact GOOD PICK Customer Support as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the shipping packaging where applicable

This information helps us review the issue and determine the appropriate next steps.

Please also refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect products.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact GOOD PICK Customer Support as soon as possible.

We will do our best to accommodate your request before the order enters processing or shipping.

Once an order has already been processed or shipped, changes or cancellations may no longer be possible.

DELIVERY ESTIMATES

Our stated shipping times are estimates rather than guaranteed delivery dates.

GOOD PICK cannot guarantee an exact arrival date once a package has been transferred to a third-party shipping carrier.

However, if you experience an unusual delay or issue with your shipment, please contact us and we will help review the order.

CONTACT US

If you have questions about your shipment, tracking information, or delivery status, please contact GOOD PICK Customer Support.

Email: [GOOD PICK SUPPORT EMAIL]

When contacting us about an existing order, please include your order number so we can assist you more efficiently.